Me2 3D printer- Manufacturer’s Warranty and Returns, Exchanges and Refund policy

In this document, 'us' 'we' or 'our' means Me3D Pty Ltd (ACN 50603160372). We warrant that our services shall be performed by personnel possessing competency consistent with applicable industry standards. No other representation, express or implied, and no warranty or guarantee are included or intended in this Agreement, or in any report, opinion, deliverable, work product, document or otherwise. Furthermore, no guarantee is made as to the efficacy or value of any services performed or software developed. THIS SECTION SETS FORTH THE ONLY WARRANTIES PROVIDED BY THE COMPANY CONCERNING THE SERVICES AND RELATED WORK PRODUCT. THIS WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT, TITLE OR OTHERWISE. 

Manufacturer’s Warranty

The Me2 3D printer is designed for use by enthusiasts, hobbyist and those trained in its operation. The performance of the machine and quality of its output is dependent on the software used to operate it, the settings applied, the material used, the environment in which it operates and the ability of the user to balance these elements. Having said this, Me3D Pty Ltd (“we”) has made supporting documentation and links to suggested training available to the Customer (“you”) and we are dedicated to helping you develop your understanding of the technology and get the best prints possible.

As a user of the Me2, you are expected to follow all of the relevant operating guides (specifically the “Getting Started Guide”) made available to you through www.me3d.com.au/downloads and heed any warnings made in those documents.

While we pride ourselves on the care we take in producing the highest quality printers, inevitably, mistakes happen. If you find you are having issues with your product, we have made available to you information on how to get the best out of your Me2 (including FAQs and troubleshooting) on our website www.me3d.com.au. Before we consider an application for a warranty claim, we ask that you make reasonable attempts to diagnose and solve the issue using our FAQs and troubleshooting guides and in the event that this fails, contact our support team at [email protected]

We warrant against faulty manufacture, parts or workmanship within 12 months of purchase (we will ask you for proof of purchase) for the non-consumable components of the Me2. The only exception to the 12 month warranty is for the Extruder which we warrant for 3 months.

This warranty does not extend to:
1. Normal wear and tear abuse, mishandling
2. Accident or failure to follow operating instructions
3. Exposure to liquid
4. Dust or dirt servicing or modification of the Me2 other than by Me3D, or one of our authorised agents
5. Use of the Me2 with unsuitable filament
6. Use of the Me2 with other accessories, attachments, product supplies, parts or devices that do not conform to Me3D specifications
7. Shipment or other transit.

This warranty does not cover:
1. The replacement of any consumables including filament, drive belts, the print bed and the filament barrel (see “Servicing my extruder” at me3d.com.au)
2. Software;
3. Repair or replacement of any Me2 damaged during transit to or from us; or
4. Any loss or consequential damage incurred while the Me2 is being repaired.

If the warranty claim is not accepted:
1. We will inform you;
2. If you ask us to do so, we will repair the Me2 provided you pay the standard charges for such repair; and
3. If applicable, you will be responsible for all related shipping costs.

You have rights and benefits under the consumer laws in Australia. Without detracting from these rights or benefits, we are not liable for any other loss which is not reasonably foreseeable from a failure of the Me2, such as liability for negligence, loss of materials, loss of expenditure associated with the machine and loss of enjoyment.

Returns, exchanges, refunds for warranty claim or consumer guarantee

If the customer (“you”) change your mind and your goods are unopened and in their original packaging Me3D (“we”) are happy to offer you a refund once you return the goods to us (at your own expense) within 30 days. If it is outside 30 days from the date of purchase or the goods are opened, we may at our discretion, offer you store credit once you return the goods to us (at your own expense). If you have a problem with your goods, you may be entitled to a remedy – either a repair, replacement or refund and compensation for any consequential costs – depending on the circumstances in line with our ‘Manufacturer’s Warranty’ conditions.

Generally, if there is a minor problem such as a fault, we will choose whether to remedy the problem with a replacement, repair or refund. If we choose to repair the goods we will pay for associated shipping costs. If we are unable to repair it in a timely manner, you can ask us to:

1. Get someone else to fix the problem and we will pay reasonable costs, or
2. Reject the goods and get a full refund or replacement.

If the problem is major or cannot be fixed, you can choose to:
1. Reject the goods and obtain a full refund or replacement, or
2. Keep the goods and seek compensation for the reduction in value of the goods.

The good is considered to have a major problem if it:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe beyond that which can be reasonably expected for the product given warnings made by us about the product
- Is significantly different from the sample or description
- Does not do what we said it would, or what you asked for and can’t easily be fixed.

If you received the goods as a gift you are entitled to the same rights as someone who bought the goods directly subject to proof of purchase.

Disclaimer

All details presented by us are based on information provided by the manufacturer of products or related companies. We accept no liability for the accuracy and/or completeness of content with the exception of cases of intent or gross negligence. In the event of breaches of contract, liability for negligence or default by manufacturers is expressly excluded. The limitation for assertion of compensation/damages claims is thirty days of purchase and no claim shall be entertained after expiration of such period.